What to Do if Credit Card Payment Failed?

We like to make it as easy and convenient as possible for you to make a purchase from us. 

For payment, we accept:


1. Credit Cards

We accept all credit cards, including Visa, MasterCard, American Express, Discover, etc.

* Please note that the billing address MUST BE the same as the billing address you provided to the credit card issuer. To prevent online fraud, incorrect billing address orders will be rejected right away.

2. PayPal / PayPal Credit

Currently, we dont have PayPal payment gateway on our website. But we could create an invoice for you to process payment via Paypal or Paypal Credit. Just contact our online customer service (bottom right button), you will get a PayPal invocie to pay.

Sometimes online credit card transactions would fail, here is a list of common reasons why credit card payments fail:

  1. Billing Address - Make sure that the billing address you use for the transaction matches the billing address of your credit card company. Address mismatch may be the main reason for a transaction failure.
  2. Insufficient funds - Check your credit limit.On the day you try to debit your card, you mB4ay have reached the daily or total credit card limit. If this is the case, please ask your credit card company to increase your limit.
  3. Check how many times your card can be charged in a given time period - If you reach this amount, please ask your bank to increase the limit until you can debit your card again, or use another payment method.
  4. Your card does not accept online payment - Make sure your card allows online transactions. If not, please discuss with your credit card company to allow these fees. Or use another card.
  5. Your card does not allow international transactions - Our bank is located in Belgium. If you are paying from abroad, make sure that your card accepts international transactions. If not, please ask your bank to change the setting or use another card.
  6. Wrong expiration date - Check the expiration date on the credit card. If your card has expired, please use another card
  7. Wrong credit card number - You should receive an error message indicating that the card number is invalid. If not, please double check the card number when filling out the form.
  8. Exceeds maximum amount - Check the maximum amount that your card can charge at once. If the declined fee is higher than this amount, please ask your credit card company to increase the limit.

If your payment has failed multiple times and you wanna change to another card to process the payment, please remember to start over with a new order instead of trying to pay for the same order again or you may get rejected.