Returns & Refunds

VSDoll Products Warranty Procedure:

We check every product manually before shipment to ensure the item is in perfect condition. However, if the product you have received is damaged or has manufacturing defects please follow these steps:

1) Email customer support, providing your name, your order number and an explanation of the problem: hello@vsdoll.com

2) Attach evidence (either photographs or videos) showing the described defects.

3) Our team will check it and contact you asap.

4) If the problem was caused by us, or the product has any manufacturing defects please rest assured we will take care of it.

Warranty Claims for manufacturing defects must be made within 30 days of product delivery. Damage resulting from the improper use of the product will not be covered by the Product Warranty.

Cancellations & Refunds:

Before we ship any product, it undergoes several stages of quality checks. It is our intention to provide only the highest quality items to our customers. After you made an order to us, you will receive an automatic email confirming your order. From that point, you will notice if you need to make adjustments to your order. 

Sex Doll products that are offered for sale via VSDoll.com are made-to-order for each Buyer. Accordingly, the following applies to refunds and returns for any Products purchased by a Buyer:

Sex Doll is a customize product that is created exclusively for Buyer and our factory operates 24/7. Once your order is placed, the order information will be automatically sent to the factory, and our staffs will immediately start producing your doll for the delivery ASAP. Therefore, we do not accept cancel of orders.

If the customer insist to cancel the order before it is shipped out for any reasons, it will be subject to a Seller’s restocking fee (“ Restocking Fee”) of 50% from the value of the Product order. VSDoll will provide to Buyer a refund of funds paid minus the Restocking Fee to the Buyer’s original payment method and other fees may apply such as design, mold material, processing, makeup and transaction fees.

After shipped out order cancellation is not possible.

Note: Ready To Ship Dolls ship out immediately upon order placement and there is a certain time interval for the tracking number to be upload therefore cannot be cancelled after the order is place.  The cancel policy does not apply to "Ready to Ship" Dolls listed here.

If you have any questions during production process or want to propose changes or upgrades, please contact our customer service first via online chat or email at hello@vsdoll.com for a confirmation.


Returns:

Due to the nature of this product, it is not possible for us to provide an exchange or return as there are multiple concerns such as hygiene. After a Product is shipped to Buyer, THE SALE IS ENDED, and it cannot be cancelled or returned for any reason.Please understand that this is the normal practice within the sex doll industry.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us, don't worry, we will help you out.

Exchanging (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it, please send us a request together with a photo or video of the product to us. Depending on place you live, the replace items reach you may vary.